Refund policy

Refund Policy

We want you to love your PawNest hoodie. If something isn’t right, we’re here to help.

30-Day Returns
You have 30 days from delivery to request a return. Items must be unused, unwashed and in their original packaging. To start a return, email support@pawsnestusa.com with your order number and we’ll send you return instructions. Return shipping is paid by the customer. Returns sent without contacting us first can’t be accepted.

Once we receive and check your return, we’ll email you to confirm your refund. Refunds go back to your original payment method. Your bank may take 5–10 business days to show it.

Damaged, Defective or Wrong Item
If your hoodie arrives damaged, the heating doesn’t work, or you received the wrong item, email us within 30 days of delivery with your order number and a photo or short video of the problem. We’ll send a free replacement or give you a full refund, your choice. You don’t need to send the item back.

Lost Packages
If your package is confirmed lost in transit, contact us and we’ll send a replacement or a full refund.

Return Address
Please contact us at support@pawsnestusa.com before sending any return. We’ll reply with the correct return address and instructions.